Service Tracker

Finally a tool to track requests
your staff receive from the public.

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About Service Tracker

Service Tracker: Finally a tool to track requests your staff receive from the public.

  • Do you have a system to track and follow-up on all the service requests your office receives in person, by phone or online?
  • Do you want the assurance that all requests from the public are dealt with in a timely manner?
  • Would you like to have immediate access to the latest updates related to every service request your office has received?
  • Would you like to know how many service requests your office receives for roads, drainage, by-law enforcement or general information?
  • Would you like to be able to view and produce quick reports for the activities of your local government by month or year?

Now you can with Service Tracker by All-Net!

Built with the public administrator in mind Service Tracker is loaded with features to streamline all public requests and notify those responsible immediately. As an administrator you have immediate access to all requests and status updates from your desktop or mobile device.

Service Tracker Features

Submissions

Submissions

Public can submit service requests on-line, by phone or in person.Staff can post status updates from a smart phone and automatically notify others.

Notifications

Notifications

Staff are immediately notified of all requests they are responsible for by e-mail or logging into their account. You receive automated updates from staff of all staff progress reports for a service request.

Account Settings

Account Settings

You control the types of requests and staff responsible for each request type. You can create unlimited staff user accounts.

Custom Reports

Mapping

Administrators have the ability to create and edit their own location maps.

Archived Requests

Documents

You can create your own folders, sub folders and documents as per your convenience to store important data.

Search

Council Features

Councillors can add, edit and manage service requests. (Optional)

Custom Reports

Custom Reports

You can produce customized reports for all the service requests your office receives.

Archived Requests

Archived Requests

All service requests can be archived for future reference.

Search

Search

You can search current and past service requests by ratepayers first or last name.

Mobile Access

Mobile Access

You can view and monitor all requests from a smart phone app.

Embed Features

Embed Features

Your service request form can be easily applied to your website by pasting one line of code.

Fast Set-Up

Fast Set-Up

Minimal training and set-up time. You can be trained and running within a day.

Service Tracker Demo

 

Contact All-Net

Located in Winnipeg, Manitoba we are centrally located to offer support to our clients across the country from a central time zone. No office hours are too early or too late.

Please feel free to contact us if you would like to find out more or to discuss your next project.

100-28 Queen Elizabeth Way
Winnipeg, Manitoba
R3L 2R1
Phone: 204-421-9314
Toll Free: 888-403-4240
Email: info@all-net.ca

Request A Demo

 
 

Processing Submission


Please wait for confirmation...
(Approx 5 seconds)

 
 
 
 

Thank you for taking the time to submit your demo request.
A representative will be in contact with you shortly.